McDonald's + ORQUEST

McDonaldā€™s improves its productivity thanks to ORQUEST WFM

+39K

RESTAURANTS

+420K

EMPLOYEES

+70MILL

DAILY CUSTOMERS WORLDWIDE

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    Innovation Quick Service Restaurant

    We were looking for a global WFM tool with which to manage the workforce, carry out hiring planning and schedule restaurant hours

    ALIGN CUSTOMER AND EMPLOYEE DEMAND

    In search of improving the efficiency of each restaurant thanks to optimization in scheduling.

    IMPROVE PRODUCTIVITY AND ENHANCE LABOR AND FAMILY CONCILIATION

    We needed to measure the productivity of the workload based on the combination of
    tickets + product mix and make sales projections based on the data.

    REDUCTION OF SCHEDULING TIME

    We spent an excessive amount of time scheduling, more than 8 hours a week per restaurant.

    RESULTS

    Real impact, ORQUEST exceeds expectations

    - 0 %
    Attention Time
    to the client
    + 0 %
    Increase of
    annual sales
    - 0 H
    Scheduling time
    per week and restaurant
    + 0 K
    New customers served
    without increasing staff
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    Transforming the scheduling of the QSR sector

    Why did we choose ORQUEST?

    Specialized in QSR

    ORQUEST was born to meet the specific needs of McDonaldā€™s. 100% designed and specialized for the Quick Service Restaurant sector.

    Precise Forecast

    Thanks to Artificial Intelligence, ORQUEST ensures a prediction of customer demand with a deviation of less than 3%.

    ROI

    The personalized attention resulting from aligning schedules and optimizing the workload improves productivity and has a positive impact on sales.

    Versatility

    A software capable of adapting to the specific needs of each restaurant and each client. If there is something you need and it doesn't exist, we create it.

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    FINDING A SOLUTION

    Why is ORQUEST the best scheduling solution for McDonald's?

    ORQUEST‘s smart decision-making solution provides the best care for your customers and helps you maximize your sales and profits through the proper productivity of all your staff. The right worker, at the right time, just when the customer needs it.

    ORQUEST software is effective, adaptable and easy. It is effective because it allows us to predict sales with only 3% deviation. It is adaptable, because it allows us to have the necessary employees every hour, and not only in number, but also according to their skills. And it's easy, because we save almost 80% on time scheduling tasks, allowing us to allocate these resources to customer service.
    Robert RosCOO McDonald's Spain
    Robert Ros
    With ORQUEST we have a technological solution based on IBM technology, Artificial Intelligence and Machine Learning, to manage the workload of our restaurants. This has had a positive impact on the business, improving the satisfaction of our customers and our staff, and as a consequence, improving the profitability of the restaurants.
    Gema RebolloIT Manager McDonaldā€™s Spain
    Gema Rebollo

    More than 1,300 points of sale, from 22 countries and 42,500 employees of the main Retail and Fast Food companies already use ORQUEST solutions

    ZARA
    Norauto