Innovation Quick Service Restaurant
We were looking for a global WFM tool with which to manage the workforce, carry out hiring planning and schedule restaurant hours
ALIGN CUSTOMER AND EMPLOYEE DEMAND
In search of improving the efficiency of each restaurant thanks to optimization in scheduling.
IMPROVE PRODUCTIVITY AND ENHANCE LABOR AND FAMILY CONCILIATION
We needed to measure the productivity of the workload based on the combination of
tickets + product mix and make sales projections based on the data.
REDUCTION OF SCHEDULING TIME
We spent an excessive amount of time scheduling, more than 8 hours a week per restaurant.
RESULTS
Real impact, ORQUEST exceeds expectations
-
0
%
Attention Time
to the client
to the client
+
0
%
Increase of
annual sales
annual sales
-
0
H
Scheduling time
per week and restaurant
per week and restaurant
+
0
K
New customers served
without increasing staff
without increasing staff
Transforming the scheduling of the QSR sector
Why did we choose ORQUEST?
Specialized in QSR
ORQUEST was born to meet the specific needs of McDonald鈥檚. 100% designed and specialized for the Quick Service Restaurant sector.
Precise Forecast
Thanks to Artificial Intelligence, ORQUEST ensures a prediction of customer demand with a deviation of less than 3%.
ROI
The personalized attention resulting from aligning schedules and optimizing the workload improves productivity and has a positive impact on sales.
Versatility
A software capable of adapting to the specific needs of each restaurant and each client. If there is something you need and it doesn't exist, we create it.
FINDING A SOLUTION
Why is ORQUEST the best scheduling solution for McDonald's?
ORQUEST‘s smart decision-making solution provides the best care for your customers and helps you maximize your sales and profits through the proper productivity of all your staff. The right worker, at the right time, just when the customer needs it.
ORQUEST software is effective, adaptable and easy. It is effective because it allows us to predict sales with only 3% deviation. It is adaptable, because it allows us to have the necessary employees every hour, and not only in number, but also according to their skills. And it's easy, because we save almost 80% on time scheduling tasks, allowing us to allocate these resources to customer service.
Robert RosCOO McDonald's Spain 
With ORQUEST we have a technological solution based on IBM technology, Artificial Intelligence and Machine Learning, to manage the workload of our restaurants. This has had a positive impact on the business, improving the satisfaction of our customers and our staff, and as a consequence, improving the profitability of the restaurants.
Gema RebolloIT Manager McDonald鈥檚 Spain 
More than 1,300 points of sale, from 22 countries and 42,500 employees of the main Retail and Fast Food companies already use ORQUEST solutions
