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# Orquest | Smart Planning: Convierte la planificación y gestión del personal en retail en un motor de crecimiento gracias a la IA

## Sitemaps
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## Posts
- [Orquest wins QSR Technology Innovation and Retail Workforce Innovation](https://orquest.com/orquest-qsr-technology-and-retail-workforce-innovation-2/): Orquest won both the QSR Technology Innovation of the Year and the Retail Workforce Innovation Award at the 21st Annual Retail Systems Awards, held in London on 17 June 2026.
- [McDonald’s > Next: what it means to build what’s next together](https://orquest.com/mcdonalds-worldwide-convention-2026-next-orquest/): This June in Las Vegas, McDonald's gathered its teams across the globe. More than 14,000 people. Every major market. And a message from CEO Chris Kempczinski that framed the next chapter of the brand with unusual clarity: McDonald's > Next.
- [Retail scheduling compliance: why the biggest cost isn’t where you’re looking](https://orquest.com/retail-scheduling-compliance/): Everyone in retail talks about labour costs. Everyone talks about productivity, employee experience, covering peaks. Retail scheduling compliance rarely gets all the attention it deserves. Usually until something has already gone wrong.
- [“Orquest ensures the right employee is in the right place at the right time”](https://orquest.com/orquest-ensures-the-right-employee-is-in-the-right-place-at-the-right-time/): McDonald's leads the restaurant market in the country, with 104 locations across 32 cities, including 57 McDrive restaurants and 64 McCafé cafes. The company employs over 6,000 people dedicated to providfreeing consumers with their favorite products, prepared with quality ingredients.
- [How McDonald’s scales restaurant scheduling globally](https://orquest.com/how-mcdonalds-scales-restaurant-scheduling-globally/): For McDonald's, operating across more than 100 countries, with franchise structures that span everything from single-owner restaurants to networks of thousands, this is not a theoretical challenge. It's the daily operational reality for every COO, HR Director, and Operations Consultant in the system.
- [McDonald’s Azerbaijan: when restaurant staff scheduling drives growth](https://orquest.com/mcdonalds-azerbaijan-restaurant-staff-scheduling/): When McDonald's Azerbaijan set out to implement Orquest across its restaurants, the goal was clear: move away from reactive, manual restaurant staff scheduling and build something more consistent, more data-driven, and more aligned with how the business actually operates. A year later, the results speak for themselves, and so does the team.
- [How Arcos Dorados Transformed Scheduling Across 2,000 Restaurants](https://orquest.com/how-mcdonalds-transformed-scheduling/): Arcos Dorados operates over 2,000 McDonald's restaurants across 20 countries in Latin America. Nearly 60,000 employees. Multiple labor laws. Wildly different demand patterns from Buenos Aires to San Juan.
- [Orquest ranked in Deloitte Technology Fast 50 2026](https://orquest.com/orquest-ranked-in-deloitte-technology-fast-50-2026/): Orquest has been ranked 28th in the Deloitte Technology Fast 50 Programme 2026, which recognises the 50 most scalable technology companies in Spain based on revenue growth. The company achieved an accumulated growth of 319% over the past four years.
- [Your data, our priority: Orquest’s high security standards](https://orquest.com/orquests-high-security-standards/): Each year, January 28th marks Data Protection Day, a global reminder of the importance of safeguarding personal information and upholding privacy rights, which is becoming more and more critical in an over-digitized society. At Orquest, we take our clients' security very seriously and, as a leading retail and restaurant chains workforce scheduling and management solution, we guarantee the highest standards in data protection for our users. 
- [Frontline Retail Scheduling: Insights from Ex-Store Managers at Orquest](https://orquest.com/frontline-retail-scheduling/): Retail is a dynamic, fast-moving industry, where market trends and drivers are constantly shifting. But there is one thing that always remains the same, the goal of any major brand: to make its customers happy. And the most important part in achieving this is played in-store. This is where frontline retail scheduling is key. 
- [The Risks of Retail In-House Software Development for Large Retailers](https://orquest.com/retail-in-house-software/): For large retail chains, technology plays a critical role in streamlining operations, improving customer experience, and managing the workforce. The temptation to develop retail in-house software solutions, tailor-made to specific needs, can be strong. However, this approach comes with significant risks and drawbacks, particularly when compared to adopting established, off-the-shelf solutions. This article explores why, for major retailers, developing retail in-house software is often not the best strategy, especially in the realm of workforce management and employee scheduling.
- [3 ways AI is changing retail](https://orquest.com/3-ways-ai-is-changing-retail-2/): Likewise, there is a common perception that AI is changing retail by increasingly suppressing human-to-human interaction. But this is not entirely true. In the case of stores, by taking care of day-to-day mechanical tasks, the use of this technology favors this interaction.
- [How Arcos Dorados Navigates Regulatory Change Without Losing Focus on People](https://orquest.com/arcos-dorados-regulatory-change/): The debate around regulatory changes in several Latin American countries, such as Mexico and Colombia, is no longer a future hypothesis. For many organizations, it has become another variable in an already complex operating environment. For Arcos Dorados, the world’s largest McDonald’s franchisee, with operations across nearly every country in the region, this challenge comes at a particular moment: sustained growth, high turnover across the industry, and an operation that demands daily precision.
- [AI Gets Real: Global Retail Trends from NRF 2026](https://orquest.com/global-retail-trends-from-nrf-2026/): Once again this year, we started January where global retail conversations begin: NRF 2026 at the Javits Center in New York. Like every edition, the show was packed. Big names, bold demos, and ambitious roadmaps. But this year felt different. Less speculation. Less “someday.” More proof.
- [Smarter schedules. Stronger teams. Better Results.](https://orquest.com/orquest-smart-planning-stronger-teams-better-results/): That challenge: balancing efficiency, compliance, and employee satisfaction. It is what gave birth to Orquest Smart Planning, intelligent workforce management solution that’s now powering operations for McDonald’s, Burger King, H&M, Kiabi, Dior, and many others around the world.
- [McDonald’s Case Study: Improving Sales and Customer Satisfaction Through AI](https://orquest.com/mcdonalds-case-study-improving-sales-and-customer-satisfaction-through-ai/): Before choosing Orquest Workforce Management Software, McDonald's realized that they needed to change the way they measured their workload productivity.​
- [NRF Europe 2025: Orquest Highlights from Paris](https://orquest.com/nrf-europe-2025/): On September 16th, the Orquest team joined the global retail community in Paris for the very first NRF Europe. After decades of success in New York and the recent expansion to Singapore, the National Retail Federation has officially landed in Europe, bringing together top retailers, innovators, and technology partners under one roof.
- [From Strategy to Storefront: “Retail is People” with Vincent Gufflet](https://orquest.com/retail-is-people-retales-podcast/): In this episode of Retales, the podcast about retail powered by Orquest, we sit down with Vincent Gufflet, COO of Fnac Darty, a big player in European retail that blends culture, technology, and household essentials. With a career that began in consultancy and pivoted into retail almost by accident, Gufflet reflects, “I never planned to develop myself and to have a career in retail. It happened like this.” From his early days at Kingfisher in London to executive roles at Darty and FNAC, his journey is as multifaceted as the industry he leads today.
- [How McDonald’s Qatar Transformed Workforce Management with Orquest](https://orquest.com/mcdonalds-qatar-orquest/): From its first restaurant on Suhaim Bin Hamad Street to now operating 76 branches across the country, McDonald's Qatar has become a benchmark in the region. Behind that growth lies a strong commitment to operational excellence, employee well-being, and continuous innovation.
- [Orquest at NRF APAC 2025: Powering the Future of Retail Operations in Asia](https://orquest.com/nrf-apac-2025/): NRF APAC 2025 returned to Singapore with the promise of limitless retail possibilities, and Orquest was proud to once again take part in the region’s most forward-looking retail event. Hosted at the Sands Expo and Convention Centre, this year’s edition brought together retail leaders, innovators, and change-makers to explore the next era of growth across Asia Pacific, the world's fastest-growing retail market. 
- [About MENA’s Retail Shift with Ali Nasser](https://orquest.com/about-menas-retail-shift/): Joining us on this episode is an executive with a wealth of experience in the retail sector, particularly within the MENA region. He is currently the Executive Director of the Beauty, Sports & Lifestyle Divisions at Cenomi Retail, and has also held key roles at major retail companies like Al-Futtaim, Celio, and Inditex: Ali Nasser. 
- [Workforce Planning in Retail: Strategic Keys to Digital Transformation](https://orquest.com/workforce-planning-in-retail/): In today’s environment, having the right technology for workforce planning in retail is essential for running an efficient and competitive operation. Making sure the right person is in the right place at the right time not only enhances the customer experience but also optimizes costs, reduces unnecessary overtime, and improves team performance. It enables managers to make data-driven decisions, adapt staffing in real time, and better align labor with fluctuating demand, all of which are crucial in today’s dynamic and omnichannel retail landscape.
- [Southeast Asian Retail: In-Store Workforce Management in a Rapidly Growing Market](https://orquest.com/southeast-asian-retail-in-store-workforce-management/): In 2025, Southeast Asian retail remains the most dynamic market in the world, characterized by fast-growing economies, young consumers, and a competitive digital landscape. But behind the boom lies a quiet crisis brewing within the walls of the physical store: the increasingly complex challenge of in-store workforce management.
- [Retail in Turkey: Physical Stores Reinvented for a Digital Age](https://orquest.com/retail-in-turkey-physical-stores-reinvented/): Turkey’s retail landscape is rooted in the strength of its brick-and-mortar stores. While headlines often celebrate the meteoric rise of e-commerce, physical outlets remain the cornerstone of retail in Turkey. Consumers continue to value the tactile satisfaction of browsing, trying on, and purchasing in person. However, the sweeping wave of digitization is reshaping in-store expectations: seamless checkouts, personalized service, and cross-channel conveniences are now the standard.
- [Retail Technology Show 2025: Orquest Recap](https://orquest.com/retail-technology-show-2025/): Held on April 2-3 at ExCeL London, the Retail Technology Show 2025 once again reinforced its status as one of the premier events for retail innovation and technology. With our booth H2 as a central meeting point, we engaged with industry experts, innovators, and peers in discussions that addressed the trends and challenges shaping today’s retail landscape.
- [RetailTech Breakthrough Awards: Orquest Wins Workforce Management Solution of 2025](https://orquest.com/orquest-2025-retailtech-breakthrough-awards/): New York, April 11, 2025 – Orquest, global leader in AI-powered workforce management for retail, has been named Overall Workforce Management Solution of the Year at the 2025 RetailTech Breakthrough Awards. This honor recognizes Orquest’s commitment to innovation and its groundbreaking approach to anticipating the evolving needs of retailers worldwide.
- [AI’s Impact on Business: Javier Lafuente on How AI is Transforming Everything](https://orquest.com/ais-impact-on-business/): In the rapidly evolving landscape of artificial intelligence (AI), industry leaders are shifting from initial hype to pragmatic applications. Javier Lafuente, Chief Product Officer and co-founder of Orquest, with extensive experience in leveraging AI for operational improvements across sectors, shares his insights on AI's impact on business and society.
- [Orquest Recognized in FT1000: Europe’s Fastest Growing Companies 2025](https://orquest.com/ft1000-2025-orquest-europes-fastest-growing/): Madrid, March 2025. Orquest, the AI-powered store smart planning solution for retail, has been ranked 508th in the Financial Times’ prestigious FT1000: Europe’s Fastest Growing Companies 2025. The recognition underscores the company’s rapid expansion and its impact in transforming in-store operations for leading global brands.
- [Orquest Named a Top 20 AI Startup to Watch in 2025 at MWC](https://orquest.com/orquesr-top-20-ai-startup-to-watch-in-2025/): The Top 20 AI Startup to Watch selected companies exemplify the AI XL philosophy—harnessing artificial intelligence not just as a tool but as a force multiplier for exponential growth. Orquest stands out in this elite group for its impact on the retail and restaurant industries, where it automates and optimizes workforce planning at scale.
- [The 4 Retail Tech Trends Shaping 2025](https://orquest.com/the-4-retail-tech-trends-shaping-2025/): In 2025, retail tech trends are advancing at an unprecedented pace, transforming the way businesses interact with consumers and manage operations. As digital innovation increasingly merges with personalized customer experiences, it's clear that the most significant shifts are not always the flashiest technologies but those that enhance operational efficiency. 
- [Navigating Ramadan’s Impact on Retail, QSR, and Grocery Operations](https://orquest.com/ramadans-impact-on-retail-qsr-and-grocery/): Ramadan, the holiest month in the Islamic calendar, is observed by millions across Asia, the Middle East, and North Africa (MENA), bringing profound changes to consumer behavior and retail operations. For businesses operating in these regions—particularly in retail, quick-service restaurants (QSR), and grocery sectors—Ramadan presents both challenges and opportunities that require thoughtful preparation, strategic adjustments, and efficient management. Whether it’s a shift in shopping patterns, demand for specific products, or operational timing changes, understanding these dynamics is essential for businesses to navigate the month smoothly and meet consumer expectations.
- [The Future of Retail & QSR: Workforce Optimization as a Strategic Imperative](https://orquest.com/future-of-retail-qsr-workforce-optimization/): The retail and quick-service restaurant (QSR) industries are undergoing a seismic transformation. Economic volatility, shifting labor laws, rising wages, and evolving consumer expectations demand a new approach to workforce management. In this complex and dynamic landscape, workforce optimization is no longer optional: it is a strategic necessity.
- [Retail in 2025: Navigating Innovation, Workforce Challenges, and Consumer Expectations](https://orquest.com/retail-in-2025/): Retail in 2025 is undergoing significant transformation driven by innovation, shifting consumer expectations, and the evolving role of physical stores. This year, success in retail hinges on adaptability, technological advancement, and a renewed focus on both the customer and employee experience.
- [Balancing People, Planet, and Profit in Fashion](https://orquest.com/balancing-people-planet-and-profit-in-fashion/): Marisa's entry into the fashion world was unplanned, sparked by a headhunter's call regarding a position at Levi's in Brussels. Reflecting on this unexpected transition, she states, "I love fashion, but I had no idea about fashion." Marisa emphasizes the evolution of retail over the last two and a half decades, noting, "It's nice to see how retail has evolved."
- [NRF 2025: Operational Efficiency – The Biggest Challenge in Retail Today (But Not the Only One)](https://orquest.com/operational-efficiency-retail-today/): Retail today is facing an era of unprecedented change. With evolving customer expectations, rising operational costs, and a complex regulatory landscape, retailers are under immense pressure to adapt and thrive. 
- [NRF 2025: Insights and Trends Shaping the Future of Retail](https://orquest.com/nrf-2025/): Once again, Orquest made its mark at NRF 2025, the premier event where retailers from everywhere gather to discuss the industry's future. This year, our team engaged with industry leaders, old friends, and new connections, all eager to explore how technology, particularly AI-driven scheduling, can transform workforce management and store operations. As we delved into the most pressing challenges retailers face today, one common theme emerged: balancing operational efficiency with a people-first approach to retail.
- [McDonald’s Cyprus: “Implementing Orquest is one of the best decisions we could have made”](https://orquest.com/orquest-mcdonalds-cyprus/): Orquest has partnered with McDonald's Cyprus to tranform their restaurant operations. By streamlining scheduling processes, Orquest empowers McDonald's 23 restaurants to focus on what truly matters: exceptional customer experiences and a positive work environment. This collaboration aligns perfectly with McDonald's commitment to community impact, innovation, and team care, enhancing overall operational efficiency across the island.
- [Orquest 2024: A Year of Innovation and Growth](https://orquest.com/orquest-2024/): As 2024 draws to a close, we reflect on a year of milestones that underscore Orquest’s commitment to optimizing retail operations and enhancing employee and customer experiences through AI-powered scheduling. From prestigious recognitions to team-building moments, here’s a look back at a transformative year for Orquest.
- [Scheduling Store Challenges on Black Friday: How Orquest Solves Them](https://orquest.com/black-friday-scheduling-store-challenges/): Black Friday, the crown jewel of the Golden Quarter, is a thrilling yet challenging period for retailers. This shopping frenzy marks the beginning of the holiday shopping season, with customers flooding stores in search of unbeatable deals. 
- [Simplifying Compliance in Retail Scheduling with Orquest](https://orquest.com/compliance-in-retail-scheduling/): Compliance in retail scheduling is crucial, not only for legal reasons but also to ensure operational efficiency and employee well-being. Retailers face numerous challenges when scheduling stores. They must adapt to fluctuating customer demand, while balancing employee availability and preferences. All this, of course, must be done while navigating complex and ever-changing regulations governing work hours and breaks.
- [“Orquest ensures the right employee is in the right place at the right time”](https://orquest.com/orquest-mcdonalds-romania/): McDonald's leads the restaurant market in the country, with 104 locations across 32 cities, including 57 McDrive restaurants and 64 McCafé cafes. The company employs over 6,000 people dedicated to providfreeing consumers with their favorite products, prepared with quality ingredients.
- [The 5 Nightmares of Retail Scheduling (And How to Solve Them)](https://orquest.com/5-retail-scheduling-nightmares/): In the competitive landscape of retailing, effective planning is crucial for maintaining operational efficiency and customer satisfaction. However, many retailers face significant challenges that can turn the retail scheduling process into a nightmare. From high employee turnover to fluctuating customer demand, these issues can lead to chaos if not managed properly. 
- [The Risks of Retail In-House Software Development for Large Retailers](https://orquest.com/the-risks-of-retail-in-house-software/): For large retail chains, technology plays a critical role in streamlining operations, improving customer experience, and managing the workforce. The temptation to develop retail in-house software solutions, tailor-made to specific needs, can be strong.
- [Top 4 Workforce Management Challenges in U.S. Retail and QSR: How AI-Scheduling Solves Them](https://orquest.com/workforce-management-challenges-in-us/): The retail and quick-service restaurant (QSR) industries in the U.S. are facing unprecedented challenges when it comes to workforce management and scheduling. As consumer demand fluctuates and labor markets tighten, retailers and QSR chains are struggling to balance customer satisfaction with operational efficiency. Workforce management challenges, from labor shortages to rising costs, are placing significant pressure on businesses to maintain their bottom line while navigating a rapidly evolving landscape.
- [Franchising Success in MENA](https://orquest.com/franchising-success-in-mena/): Join the conversation and gain more insights into the world of franchising success, operational excellence, and building successful partnerships in the ever-evolving MENA market.
- [McDonald’s Ecuador: “Orquest is innovative, easy-to-use, and cost-effective”](https://orquest.com/mcdonalds-ecuador-orquest/): McDonald's Ecuador is part of the largest McDonald's franchisee in the world and a leader in the restaurant industry in Latin America, Arcos Dorados. With 34 restaurants and an average of 45-50 employees per location, they faced the common challenge of optimizing shift planning, complying with labor regulations, visualizing operations by area, and reducing labor costs.
- [Rethinking Retail People Management](https://orquest.com/retail-people-management/): "The people are the heartbeat of our business," said Sylwia Gorska, Head of Retail People Management and Culture at IKEA Austria, in the latest episode of our podcast, Retales. This sentiment echoes throughout the retail industry. 
- [Navigating the Golden Quarter 2024 with the perfect staffing](https://orquest.com/golden-quarter-2024/): As the Golden Quarter 2024 season approaches, UK retailers are gearing up for a unique landscape marked by cautious optimism amidst lingering economic challenges. Retail Week's Christmas Forecast provides key insights into consumer behavior, spending trends, and innovative strategies that could define success during this crucial period.
- [People First: The Key to Retail Success](https://orquest.com/people-first-the-key-to-retail-success/): In this episode of Retales, the podcast where we explore the world of retail, we interview Sylwia Gorska, Head of People and Culture at IKEA Austria. Sylwia offers valuable insights into the dynamic retail landscape, emphasizing the crucial role of people while adapting to evolving customer behaviors and technological advancements.
- [Strategy, Teams, and Leadership in Today’s Retail](https://orquest.com/strategy-teams-and-leadership-in-todays-retail/): In the latest episode of Retales, Javier Figar, a seasoned retail professional, hosts us at Tendam headquarters for a masterclass. The discussion delves into various crucial aspects of today's retail, particularly highlighting strategy, team dynamics, efficiency, technology, and leadership.

## Pages
- [Orquest App](https://orquest.com/orquest-app/)
- [About us](https://orquest.com/about-us/)
- [KPIs Tracking](https://orquest.com/kpis-tracking/)
- [Staffing](https://orquest.com/staffing/)
- [Time & attendance](https://orquest.com/time-attendance/)
- [Smart Planning](https://orquest.com/smart-planning/)
- [Why Orquest?](https://orquest.com/workforce-management/)
- [Home](https://orquest.com/)

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