Orquest maximizes business efficiency through optimal employee scheduling and automation.
Size and plan your in-store teams to provide the best customer service and maximize your performance.
Jun 12 2024
Retail labor regulations are a complex and ever-changing minefield for global retailers. Different parts of the world have vastly different regulatory landscapes, making compliance a constant challenge. Balancing these regulations with internal policies, employee demands, and operational efficiency adds another layer of difficulty.
This is where Orquest shines. Orquest goes beyond optimizing workforce management. It ensures full compliance with even the most intricate retail labor regulations and internal policies, offering a comprehensive solution for global retailers.
For retailers, striking a balance between compliance, efficiency, and employee well-being is key. Navigating ever-evolving employment laws can be overwhelming. Failure to comply can result in hefty fines, legal repercussions, and reputational damage.
Inefficient scheduling, on the other hand, can result in overstaffing or understaffing, which can lead to employee dissatisfaction. This results in wasted costs or lost sales opportunities, as well as high turnover and absenteeism. Orquest helps retailers achieve this delicate balance with its innovative approach to scheduling.
The answer lies in Orquest’s powerful AI engine. It takes into account a wide range of variables, including employee availability, workload requirements, retail labor regulations, and even individual employee constraints such as contracts and absence data. The result is optimized schedules that ensure retailers have the right number of staff with the right skills at the right time. This maximizes operational efficiency and employee satisfaction while maintaining strict compliance.
Orquest is specifically designed to address the unique needs of retailers across diverse markets. With a presence in over 70 countries and trusted by leading brands like McDonald’s, Dior, and H&M, Orquest leverages its in-depth knowledge of global retail labor regulations. This ensures seamless compliance for retailers operating in a world of ever-changing legal landscapes.
This is the case at McDonald’s Jordan: “Here we have 60-50% part-time workers,” says Loai Jarosheh, Training Manager there, “Orquest fits this unique requirement. It’s not easy”. Orquest always complies with all laws, agreements and contractual restrictions, no matter how complex, adding significant value to companies facing a challenging regulatory environment.
For instance, the MENA (Middle East and North Africa) region presents a unique set of challenges for retailers, particularly with the recent push towards labor nationalization. Governments in this region are increasingly implementing labor regulations that require companies to hire a certain percentage of local employees.
This creates a need for innovative solutions to meet these changing industry needs and regulatory requirements. Orquest helps middle eastern retailers adapt to these changes. By incorporating local labor laws and quotas into its scheduling software, Orquest ensures that retailers can comply with nationalization requirements while maintaining operational efficiency. This not only helps retailers avoid penalties but also supports them in contributing to the local economy.
Another example is the unique challenges French retailers face due to the concept of annualized working hours. This system allows employees to work more hours during peak periods and fewer hours during off-peak times, spreading their working hours over the year rather than the week. While this approach provides flexibility, it also adds complexity to workforce management and compliance.
Orquest simplifies this process for French retailers by predicting demand and creating reliable schedules months in advance, ensuring that employees’ working hours are distributed according to both operational needs and French retail labor regulations. This helps retailers avoid issues such as inefficient scheduling, unnecessary paid extra hours, or staff absence during peak periods, ultimately enhancing customer satisfaction and sales.
This innovative approach was in fact recognized at La Nuit Du Commerce Connecté 2023 ceremony, where Laurent Milchior, CEO of Etam Group, summed up Orquest’s impact by saying, “Distributing hours well means putting the right people in the right place,” when presenting the software with the Innovative Supplier Award. This sentiment encapsulates Orquest’s core mission.
Orquest offers a multitude of benefits for retailers operating in diverse regulatory environments:
The complexity of global retail labor regulations can be a daunting obstacle. Orquest offers a powerful AI-driven solution that not only ensures compliance, but also optimizes scheduling, reduces costs, and increases employee satisfaction.
By choosing Orquest, global retailers can operate in diverse markets with confidence, knowing that their workforce management is both efficient and compliant with local labor laws, while keeping their store teams engaged.