MCDONALD'S + ORQUEST
CASE STUDY
FAST FOOD INNOVATION
The search of a new way to measure productivity
Este es el encabezado
Before choosing ORQUEST Workforce Management software, McDonald's Spain realized that they needed to change the way they measured their workload productivity.
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They knew sales alone don’t represent workload, anymore. They also knew that tickets alone don’t represent workload, neither.
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Workload is really determined by the combination of TICKETS and PRODUCT MIX.
FINDING A SOLUTION
Planning for the new reality
As a result of this analysis, McDonald’s was convinced that they needed an ad hoc technology solution to handle their employees’ work processes and schedules as efficiently and accurately as possible.
That’s why they chose ORQUEST.
ORQUEST is a Workforce Management Scheduling Software based on cutting edge algorithms, Advanced Analysis and Artificial Intelligence, designed specifically for the Fast Food industry.
The Triple Process
How ORQUEST works?
Precise Forecast
Intelligent Decisions
By machine learning ORQUEST calculates the optimal number of employees required to improve your customer service, based on the combination of Tickets + Product Mix.
Shifts and Tasks Planning
Thanks to mathematics optimization ORQUEST generates the best schedule and tasks planning, maximizing the productivity of your restaurant.
A POSITIVE IMPACT ON ALL BUSINESS AREAS
How has McDonald's improved thanks to ORQUEST?
Discover how our scheduling software helped McDonald’s with the transition from a sales based approach to estimating workload by combining Tickets and Product Mix.
See what several McDonald’s Spain employees have to say about the implementation of ORQUEST software.
From the moment the need was detected and ORQUEST was chosen as the staff management solution at McDonald’s, to the results they are achieving at their restaurants.
a brief statements
Why ORQUEST is the best WFM solution for McDonald's restaurants?
ORQUEST smart decision-making solution provides the best care for your customers and maximizes your sales and benefits by ensuring the optimal productivity of your staff.
Having the right staff, at the right time, right when the customer needs it.
Alberto del Barrio
We have achieved, apart from working in a more professional way, incorporating artificial intelligence solutions to the business, that McDonald's provides a differentiating value in its customer service.Robert Ros
ORQUEST software is effective, adaptable and easy. It is effective because it allows us to predict sales with only 3% deviation. It is adaptable, because it allows us to have the necessary employees in every hour, and not only in number, but also according to their qualities. And it's easy, because we save almost 60% on time planning tasks, allowing us to allocate these resources to customer service...Gema Rebollo
With ORQUEST we have a technological solution based on IBM technology, Artificial Intelligence and Machine Learning, for the workforce management of our restaurants. This has had a positive impact on the business, improving the satisfaction of our customers, our staff, and as a consequence, improving the profitability of the restaurants.
improve your fast food business
Would you like to improve the productivity of your restaurants?
With the activity data of your stores or restaurants and the productivity data of your employees, we can perform an assessment, free of charge, identifying how much room for improvement you have.
You will see how ORQUEST can transform your business and improve your performance.
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