ORQUEST has been selected as the winner of the 14th Edition of the prestigious EmprendedorXXI Awards, in Reto ViveXXI category, organized by CaixaBank and Enisa during the 4YFN event in Barcelona.
ORQUEST‘s AI-based automatic scheduling software has received the distinction for its valuable contribution to digitalization, new business models and the reactivation of the hotel, restaurant, tourism and leisure sector. Among 955 great projects and companies from Spain and Portugal, the CaixaBank jury selected ORQUEST as the brand with the most potential to successfully and efficiently solve the challenges faced in this new century.
Alberto del Barrio, ORQUEST‘s CEO and co-founder, received the prize on behalf of the entire team and thanked the organizers for choosing ORQUEST as the winner of such an important award. He also wanted to emphasize the effort of all the company’s employees during this year to keep the excellence standard always high despite the restrictions and difficulties.
ORQUEST improves customer service by scheduling the right employee, at the right time and the right place when customer needs it, because excellent customer service generates revenue.
CaixaBank highlighted ORQUEST‘s contribution during the pandemic to allow companies to easily and quickly adapt to the accelerated process of digital transformation of physical stores. Retail stores and restaurants have had to deal with moments of under- and over-staffing during the different periods of lockdown around the world. In addition, they have encountered a new type of unpredictable customer who visits the store less often but when they do, they spend much more. This customer demands excellent personalized attention which requires retailers and restaurateurs to have advanced time and task scheduling solutions to optimize the operational performance of their business.
ORQUEST takes care of employees because happy employees take care of customers.
It is in these moments of inefficient coverage where the value of ORQUEST software becomes evident. Our technological solution based on artificial intelligence and advanced data analytics is specifically designed for the retail and quick service restaurant sectors. It is a software designed to help stores and restaurants in this staff scheduling process, as well as to give visibility and action paths to the human resources and operations departments of large and medium-sized QSR and retail chains. Our unique value proposition is that we are able to place the right employee at the right time according to the demand of each customer and generate real impact at the point of sale, improving their performance and productivity, adapting easily to complex regulatory environments.
ORQUEST improves productivity and efficiency of retail stores because higher productivity increases profit.
With the agile and easy implementation of our workforce management software, restaurants, hotels, pharmacies and other physical stores will always have the necessary coverage based on the customer forecast. Furthermore, employees will be able to have the work schedule that best suits their needs and with enough time in advance to more easily balance work and family life, so they can fully dedicate themselves to what really impacts business performance: customer service.