DOUGLAS + ORQUEST
CASE STUDY

Beauty Retail Evolution

The need to consolidate a business

In a sector as competitive as beauty, perfumery and cosmetics, the small details make the difference.

DOUGLAS found the need to establish its leadership regarding to the competitors. Therefore, they wanted to differentiate themselves in their store planning processes, going beyond the simple projection of the previous year’s sales.

DOUGLAS was looking for a solution that was able to plan employees shifts according to an accurate forecast of the future customer’s traffic of each store.

DOUGLAS chooses ORQUEST for being an innovative, advanced, powerful and flexible solution. Thanks to its algorithms based in Artificial Intelligence and Advanced Analytics, ORQUEST provides personnel planning that is aligned with future customer traffic, always ensuring compliance with all agreements in the regions where it is deployed.

FINDING A SOLUTION

Automatic planning efficiency

ORQUEST is a Workforce Management Scheduling Softwarebased on cutting edge algorithms, advanced analysis and Artificial Intelligence, designed specifically for the retail industry.

The forecasting capacity of our solution allows us to evaluate your business by adjusting the staff schedules and tasks needs and generating an efficient automatic planning that fosters a sales increase in each store.

THE TRIPLE PROCESS

How does ORQUEST work?

Precise Forecast | Orquest Software

Precise Forecast

Through machine learning, ORQUEST accurately predicts the customers traffic and your store sales attaining maximum deviations of only 3%.

Intelligent Decisions | Orquest Software

Intelligent Decisions

Using machine learning, ORQUEST calculates the optimal number of employees needed to improve your customer service, based on the visits, which will boost your sales.

Shifts Optimization | Orquest Software

Shifts and
Tasks Planning

Thanks to mathematics optimization ORQUEST generates the best schedule and tasks planning, maximizing the productivity of your restaurant.

A POSITIVE IMPACT IN ALL BUSINESS AREAS

How has Douglas improved thanks to ORQUEST?

Find out how our workforce management software helped DOUGLAS with the transition from an estimative model based on last year’s sales to an accurate measurement of the workload related to the customers traffic at each establishment.

See what Patrick Chiron, Retail Intelligence Director of DOUGLAS, has to say about the implementation of ORQUEST WFM.

In this video, he explains the process from the moment this need was detected until the day ORQUEST was chosen as the staff management solution at DOUGLAS, which resulted in immediate improvement across all of their stores.

UPDATED FIGURES

The latest data after ORQUEST’s successful implementation in DOUGLAS

0 %
SALES INCREASE
0
AVERAGE TICKET VALUE INCREASE
0 p.p.
CONVERSION RATE INCREASE

A BRIEF STATEMENTS

Why is ORQUEST the best WFM solution for DOUGLAS stores?

ORQUEST smart decision-making solution provides the best care for your customers and maximizes your sales and benefits by ensuring the optimal productivity of your in-store staff.

Having the right staff, at the right time, right when the customer needs it.

IMPROVE YOUR RETAIL BUSINESS

Would you like to improve the productivity of your stores?

With the activity data of your stores and the productivity data of your employees, we can perform an assessment, free of charge, identifying how much room for improvement you have.

You will see how ORQUEST can transform your business and improve your performance.

Request your assessment, ask for a personalized demo tailored to you or ask for any additional information by filling out this form. We will be happy to help you.

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