assisted selling

Assisted selling improves customer service and conversion rate

In retail sector, customer-facing employees are the point of differentiation between physical and online retail. The shopping experience through personal contact with employees in the store, such as assisted selling, cannot be compared to customer service in e-commerce. Currently there are still many customers that although they are informed through the internet about the products,…

Physical Retail

Physical Retail: Threats and Opportunities

According to the Spanish Confederation of Commerce, in Spain the retail industry accounts for 20% of national employment. However, in recent years many physical retailers have been forced to close their businesses due to the growth of online retailers. The good news is that according to the latest studies and surveys, physical retail in Spain…

smart schedules

Smart Schedules Increase Employee Productivity and Sales

Why smart schedules increase productivity and sales? Today, high competitiveness and a growing proliferation of e-commerce have forced retailers to reinvent their strategies to compete and survive. Traditional methods of competing through assortment and pricing are ineffective against online retailers, who outperform physical retailers in these issues. Then, what can the physical store offer to…

Benefits, barriers and recommendations to archive workforce optimization

Benefits, barriers and recommendations to achieve workforce optimization through analytics

Every retailers dreams with a efficient and optimized workforce at store floor providing the highest customer services with the lowest labor cost. Nowadays this is possible and is accessible to all retailers through advanced analytics.  But there are some barriers that may rule out  the possibility to achieving the benefits that workforce optimization can provide to…

what we do mobile plus emergin technology

Orquest becomes mobile

Orquest launches its mobile platform. We are pleased to announce that Orquest launches its mobile platform to enhance its mobility strategy, and thus give access to its functionality anywhere at any time for any employees, as a result, enhancing its role in the planning process. Now no matter where the employee stay  – in the…

calculate managed services roi

The ROI of performance based scheduling

Every day, retailers around the world must solve the complex puzzle of scheduling – matching available staff, talent and skills with business demand to create an effective Schedule that maximizes productivity at store while minimizing labor costs. Meanwhile market is becoming more complex, customers are demanding a better shopping experience, and today more than ever…

The healthy state of physical retail

The healthy state of physical retail

With physical retail, this is the big question: Is it worth keeping brick-and-mortar stores open in the digital revolution era? And the answer seems to be a definite yes, as stated by recent reports such as ATKearney‘s On Solid Ground: Brick-and-Mortar is the foundation of Omnichannel Retailing and the even more recent PwC‘s Total Retail 2016, and confirmed…